Last Updated: December 7, 2025
This Refund & Returns Policy explains how Sixtwo.in (“we”, “our”, “us”) handles returns, replacements, cancellations and refunds for orders placed on https://sixtwo.in.
1. Eligibility for Returns
We accept returns and replacement requests under the following conditions:
- The product delivered is damaged, defective, or not functioning properly.
- The product received is different from what was ordered.
- The shipment or item is missing parts or accessories.
For all issues, customers must contact us within 48 hours of delivery with supporting photos/video.
2. Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or manufacturer restrictions. These include:
- Products that are used, altered, damaged, or modified after delivery
- Products without original packaging or accessories
- Items purchased in clearance / final sale (if mentioned on product page)
Eligibility varies by product category; refer to the product page for specific return conditions.
3. Damaged or Defective Product
If a product arrives damaged or defective, the courier partner is responsible for the physical loss or damage. Customers must notify us within 48 hours with:
- Clear photos of the product
- Unboxing video (recommended for faster resolution)
- Order ID and tracking ID
We will raise a claim with the courier partner (Delhivery/Shiprocket) and initiate a replacement shipment at no extra cost. If a replacement is not available, we will process a refund.
4. Missing Items or Wrong Product Delivered
If you receive an incorrect item or something is missing from your package, contact us within 48 hours. After verification, we will arrange either:
- A replacement shipment, OR
- Delivery of missing accessories/items
5. Replacement Process
Replacements are provided as the first resolution whenever possible. When a replacement is approved:
- A courier pickup may be arranged for the return (case-by-case).
- The replacement will be dispatched after the returned item is inspected, or earlier if pre-approved.
6. Refund Process
Refunds are issued only in the following cases:
- Replacement is not available
- Courier partner confirms the shipment is lost
- Order is cancelled before dispatch
- Order cannot be delivered to the customer’s location
Refund timelines:
- Prepaid orders: 3–7 business days (after approval)
- COD orders: Refund issued via UPI/bank transfer
7. COD Orders – Return/Refund Terms
COD (Cash on Delivery) orders may be eligible for replacement or refund based on product condition and courier investigation. Refunds for COD orders are processed via:
- UPI transfer
- Bank account transfer
COD handling fees (if paid) are non-refundable.
8. Customer Responsibilities
Customers must ensure:
- The delivery address and contact number are accurate
- The package is accepted at the time of delivery
- The product is opened carefully and inspected immediately
Unavailability of the recipient or incorrect address may lead to return-to-origin (RTO); re-shipping charges may apply for re-delivery.
9. Cancellation Policy
You may cancel your order before it is dispatched. Once an order is handed over to the courier partner, cancellations are no longer possible. In such cases, you may refuse delivery and request a return or refund after the shipment is returned to our warehouse.
10. Lost Shipment
If the courier partner confirms that a shipment is lost during transit:
- A replacement will be shipped at no cost, OR
- A full refund will be processed if replacement is not possible
11. Return Shipping Costs
If a return is due to product damage, defect, or wrong item delivered, we cover the return shipping cost.
For discretionary returns (customer-initiated), if allowed, the customer may be responsible for return shipping charges.
12. Processing Time for Returns
Once we receive the returned product at our Haryana warehouse and inspect it, processing may take:
- 1–3 business days for inspection
- Additional 3–7 business days for refunds (if applicable)
13. Important Conditions
Returns may be rejected under the following conditions:
- Product found used or tampered
- Original packaging missing
- Accessories or components missing
- Customer failure to provide required evidence of damage/defect
14. Contact Us
For returns, replacements, or refund requests, please contact:
Email: Support@sixtwo.in
Please include your Order ID, issue description, and photos/videos for faster support.
This Refund & Returns Policy is part of the Terms & Conditions of Sixtwo.in.