Shipping & Delivery Policy
Last Updated: 31 October 2026
At Sixtwo, we aim to make your shopping experience simple, transparent and reliable. This Shipping & Delivery Policy explains how orders placed through https://sixtwo.in are processed, shipped and delivered.
1. Order Processing
Orders are processed after successful payment confirmation or order confirmation for eligible Cash on Delivery (COD) orders.
For products available in ready stock, orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
Some products may need to be sourced or arranged from our suppliers after an order is placed. In such cases, additional processing time may be required. Where applicable, customers will be informed about the expected processing timeline.
Once your order has been dispatched, shipping and tracking information will be shared through the contact details provided during checkout.
Processing times may be longer during:
Sales and promotional periods.
Public holidays.
High-volume order periods.
Supplier procurement delays.
Unexpected operational or technical issues.
2. Shipping Across India
Sixtwo currently offers shipping to serviceable locations across India.
Delivery availability depends on the destination PIN code, courier coverage, product size or weight and other logistical requirements.
Some remote or restricted locations may have limited delivery availability.
Customers can check delivery availability for their PIN code during the shopping or checkout process, where this facility is provided.
3. Estimated Delivery Time
For ready-stock products, estimated delivery generally takes 3–7 business days after dispatch, depending on the destination and courier service.
Products requiring supplier sourcing or additional processing may take longer. Any applicable additional processing time will be communicated to customers.
Delivery estimates may vary due to:
Destination location.
Courier availability.
Weather conditions.
Public holidays.
Transportation disruptions.
Natural events.
High shipping volumes.
Other circumstances beyond our reasonable control.
Any estimated delivery date displayed during checkout, where available, is indicative and should not be considered a guaranteed delivery date.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before customers complete their purchases.
Additional shipping charges may apply to certain products, locations or special delivery requirements, where applicable.
Customers should review the final order amount, including applicable shipping charges, before placing an order.
5. Order Tracking
After an order has been dispatched, Sixtwo may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.
Customers can use the tracking information to monitor the shipment status.
Please allow some time for tracking information to become active after the shipment has been handed over to the courier partner.
If tracking information is unavailable or does not update for an extended period, customers can contact our support team for assistance.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered package to us.
Customers are responsible for providing accurate information at checkout, including:
Recipient’s full name.
Active mobile number.
Complete shipping address.
Correct PIN code.
If a shipment is returned because of an incorrect address, unavailable recipient, refusal to accept the package or repeated failed delivery attempts, additional shipping or re-dispatch charges may apply, where applicable and subject to our other policies and applicable consumer laws.
7. Delayed or Lost Shipments
Although we work with logistics partners to deliver orders within the estimated timeframe, occasional shipping delays may occur.
If your shipment is significantly delayed, appears to be lost or shows an unexpected tracking status, please contact our customer support team with your order details.
We will coordinate with the relevant courier partner, investigate the issue and assist you with the appropriate resolution.
8. Damaged Packages
Customers are requested to check the external condition of their packages upon delivery.
If a package appears visibly damaged, opened, tampered with or compromised, please:
Take photographs or videos of the package before opening it, wherever possible.
Record the condition of the package and shipping label.
Contact Sixtwo customer support as soon as possible.
Provide your order number along with relevant photographs or videos.
This information may help us investigate the issue with the courier partner and determine the appropriate replacement, return or refund resolution under our applicable policies.
9. Incorrect or Missing Items
If you receive an incorrect, incomplete or missing item, please contact our customer support team as soon as possible after delivery.
Please provide:
Your order number.
A description of the issue.
Relevant photographs or videos, where applicable.
Our team will review the information and assist you with the appropriate resolution in accordance with our Return & Refund Policy.
10. Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address changes may be possible before an order is processed or dispatched.
Once an order has been handed over to the courier partner, we cannot guarantee that an address change will be possible.
11. Undeliverable Orders
An order may be considered undeliverable if:
The shipping address is incorrect or incomplete.
The destination is outside the courier partner’s serviceable area.
The recipient repeatedly fails to accept delivery.
The recipient refuses the shipment.
The courier partner cannot complete delivery due to circumstances beyond our reasonable control.
If an order is returned to Sixtwo, we will contact the customer regarding the available options for resolving the issue.
Any applicable additional shipping or re-dispatch charges will be communicated before proceeding.
12. Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Sixtwo will make reasonable efforts to ensure that orders are processed and dispatched correctly using the information provided by customers.
We are not responsible for delivery issues arising from incorrect or incomplete shipping information supplied by customers, subject to applicable consumer protection laws and our other policies.
Nothing in this policy is intended to limit any rights available to customers under applicable Indian consumer protection laws.
13. No Walk-in Collection
Sixtwo primarily operates through its online store and dispatches customer orders through its fulfilment arrangements.
Our registered business address is provided for business identification and correspondence purposes. It should not be treated as a customer walk-in or order collection location.
Customers should contact our support team for assistance with their orders.
14. Contact Us
For questions regarding shipping, delivery, tracking or an existing order, please contact us:
Business Name: SIXTWO
Legal Name: Kusum Lata
Website: https://sixtwo.in/
Email: support@sixtwo.in
Phone/WhatsApp: +91 7988990632
Registered Business Address:
1424/31, Shastri Colony, Gali No. 1, Gohana Road, Sonipat, Haryana – 131001, India.
Please include your order number when contacting us about an existing purchase so that our customer support team can assist you more efficient