Shipping Policy – Sixtwo.in

Last Updated: December 7, 2025

This Shipping Policy explains how Sixtwo.in (“we”, “us”, “our”) handles the shipment of orders placed on https://sixtwo.in. By placing an order with us you agree to the terms below.

1. Delivery Area

We ship across India. Delivery availability and transit times vary by destination. Some remote or restricted locations may experience extended transit times or limited services.

2. Shipping Partners

We use reputable courier partners including Delhivery and Shiprocket (platform/partners) for order pickup, transit and final-mile delivery.

3. Dispatch & Processing Time

Orders are normally dispatched the next business day after payment and verification, except Sundays. (Example: Orders placed on Monday are typically dispatched Tuesday.)
If a product is out of stock, dispatch may be delayed up to 2 business days while inventory is arranged; we will notify you if an item is delayed.
Once your order is picked up by our courier partner, you will receive automated updates via WhatsApp and the courier’s SMS/email notifications.

4. Estimated Delivery Times

Actual delivery times depend on the delivery address and courier transit times. After dispatch, delivery is handled by the courier partner and depends on their network and the destination location. Expect variation by region—urban areas will generally be faster than remote locations.

5. Shipping Charges & Free Shipping

Shipping charges depend on the product and delivery location. We may offer free shipping for certain products or to specific locations. Shipping cost (if any) will be displayed at checkout before you complete payment.

6. Cash on Delivery (COD)

COD is available on selected products only. The availability of COD will be shown at checkout.
When COD is available, a COD handling fee may apply for certain products. Any COD fee will be displayed at checkout prior to order confirmation.

7. Packaging & Handling Fees

We do not charge separate packaging or handling fees; packaging costs are included in the product price or shipping fee, if applicable.

8. Multiple Items & Combined Shipments

If your order contains multiple items, we will generally combine them into a single shipment when possible. If items are shipped separately due to fulfillment from multiple warehouses or logistic reasons, you will be informed in your order confirmation and tracking updates.

9. Order Tracking

After dispatch you will receive tracking updates via WhatsApp and/or SMS from our courier partners. You may also track your order using the tracking link available in your order details on our website—this link redirects to the courier partner’s tracking portal for real-time status.

10. Delays

Occasionally delivery may be delayed due to circumstances outside our control—primarily issues on the courier partner’s side (for example, network constraints, transit delays, or operational disruption). If a delay occurs, we will notify you and work with the courier partner to resolve it. Sixtwo.in is not responsible for delays caused solely by the courier partner, weather, or other third-party events.

11. Lost or Damaged Shipments

If your package is delivered damaged or is not received:

Please contact our customer support immediately at admin@sixtwo.in with your order number and photos (if the product is damaged).
We will open an investigation/claim with the courier partner (Delhivery / Shiprocket) on your behalf.
Where the courier accepts liability, we will arrange a replacement shipment at no extra cost to you. If replacement is not feasible, we will arrange a refund in accordance with our Returns & Refunds policy and the courier’s claim outcome.

Responsibility for lost or damaged shipments rests with the courier partner once the order has been collected from our warehouse. We will assist and expedite the claim and replacement/refund process, and keep you updated throughout.

12. Failed Delivery Attempts

If the courier is unable to deliver because the recipient is unavailable or the address is incorrect, the courier will follow their failed-delivery policy (which may include multiple attempts or return to the depot). If a package is returned to us due to failed delivery attempts and you still wish to receive the order, additional shipping charges may apply for re-shipment unless the return was due to an error on our part.

13. Peak Periods & High-Volume Sales

During peak sale periods or high order volumes (such as festivals, large promotions or public holidays), processing and delivery may take longer than usual. We will inform customers if there are known delays during such periods.

14. Contact & Support

For shipping-related questions, tracking help or to report a damaged/lost item, please contact:

Email: Support@sixtwo.in

Please include your order number and details to help us assist you quickly.

This Shipping Policy is part of Sixtwo.in’s customer policies. For information about returns, refunds and cancellations please refer to our Returns & Refunds Policy.