Common purchase queries answered
Orders and Shipping
Orders are generally processed within 1–2 business days. Delivery usually takes around 3–7 business days, depending on your location and the shipping service used. You’ll receive tracking details once your order is dispatched.
You can check your order status from My Account → Orders. Once your order has been dispatched, tracking details will also be provided when available.
If your order has not yet been dispatched, contact us as soon as possible. We’ll try to update the address before shipment. Once the order has been dispatched, changes may not be possible.
If your order has not been dispatched, contact us as soon as possible to request cancellation. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process.
Usually, items from the same order may be shipped together, but we may use multiple shipments depending on product availability, warehouse processing, or shipping requirements.
Sixtwo supports the payment methods available at checkout, which may include UPI, debit/credit cards, and net banking, depending on the payment gateway and order.
Open the relevant order from My Account → Orders and use Get Support. If your issue concerns a damaged, missing, incorrect, or defective item, provide the requested information and supporting photos/videos so we can review it.
You can download your invoice from My Account → Orders. Open the relevant order and use the available invoice/download option.
If you need to swap an item
Returns and Exchanges
Eligible products can generally be returned within 7 working days of delivery, subject to our return conditions. Products should be unused and returned with their original packaging, accessories, manuals, labels, and other included components.
Use Get Support from the relevant order and contact us as soon as possible. Please provide clear photos/videos of the item received so we can review the issue.
Contact us through Get Support from the relevant order as soon as possible. A complete box-opening video is mandatory for claims involving damaged, missing, or defective items.
Contact us through Get Support from the relevant order and provide the required information and supporting photos/videos, including the complete box-opening video. We’ll review the claim and assist with the appropriate resolution.
Returns are generally accepted only when the product is unused and in its original condition, with the original packaging, accessories, manuals, labels, and other included components. Used, damaged, altered, or incomplete products may not be eligible for return.
Once a return is approved and the product passes the required verification, the refund is generally processed to the Sixtwo Payment Wallet
Go to My Account → Orders, open the relevant order, and use Get Support to contact us. Please provide your order details and the reason for the return or refund request. We’ll review the request and guide you through the next steps.
Exchange requests are considered for eligible products, subject to product availability and our return conditions. Go to My Account → Orders, open the relevant order, and use Get Support to request an exchange.
For general questions, you can also contact us through the Contact Us page.