Genuine Products • Honest Business • Clear Processes

At Sixtwo, we believe trust is built through transparency, clear communication, and responsible business practices.

We want you to know what you are buying, how we handle your order, and what you can expect from us before and after your purchase.

Who We Are

Sixtwo is an Indian ecommerce brand focused on bringing carefully selected products to customers through a straightforward and transparent shopping experience.

We are not simply focused on selling products. We aim to build a long-term brand based on:

• Genuine products and accurate product information
• Responsible sourcing
• Quality checks where applicable
• Secure packaging and order handling
• Clear policies
• Responsive customer support
• Fair and transparent communication

As our product range grows, our standards for product selection and customer experience remain consistent.

What We Sell

Our product range may include products across different categories.

Depending on the product, items may be:

Brand-New Products

Products supplied as new and unused, in accordance with the product listing and manufacturer’s packaging or specifications.

Open-Box or Verified Products

Where explicitly mentioned on a product page, certain products may be open-box, returned, display, or otherwise verified products.

Such products will be clearly identified before purchase, along with relevant information about their condition and included accessories.

We do not represent an open-box or used product as a brand-new product.

The condition of each product will be communicated as accurately as reasonably possible.

Our Product Verification Process

Where applicable, products may undergo inspection or testing before being shipped.

Depending on the type of product, checks may include:

• Physical condition
• Product functionality
• Included accessories
• Ports, buttons, controls, or other features
• Power and basic operational checks
• Serial number or product identification
• Packaging condition

The exact checks performed may vary according to the product category and manufacturer requirements.

Not every product will be opened or tested. Brand-new factory-sealed products may remain sealed where opening the package is unnecessary or could affect the manufacturer’s packaging or warranty conditions.

Accurate Product Information

We aim to provide clear and accurate information about every product listed on Sixtwo.

Product pages may include:

• Product specifications
• Compatibility information
• Product condition
• What’s included in the box
• Warranty information
• Images
• Pricing
• Applicable return conditions

We encourage customers to review the product information carefully before placing an order.

If you are unsure about compatibility or any product specification, please contact us before purchasing.

Packaging & Order Handling

We take reasonable care when preparing products for dispatch.

Depending on the product, our packaging process may include:

• Protective wrapping
• Suitable outer packaging
• Additional protection for fragile products
• Secure sealing
• Verification of the order before dispatch

For products where an unboxing video is recommended or required under our return policy, we strongly recommend recording the package and product while opening it.

This can help us investigate cases involving damage, missing components, incorrect products, or tampering.

Shipping, COD & Payments

We aim to keep our shipping and payment processes straightforward.

Shipping availability, delivery estimates, applicable charges, and payment options are communicated during the purchasing process where possible.

For certain high-value products or orders, additional payment or order-verification requirements may apply.

If Cash on Delivery (COD) is available, specific conditions may apply depending on the product, order value, destination, or delivery location.

Any applicable advance payment or special COD requirement will be communicated before the order is processed.

Returns, Refunds & Replacements

We believe customers should have a clear understanding of what happens if something goes wrong.

Our Refund & Return Policy explains:

• Return eligibility
• Return timelines
• Replacement conditions
• Cancellation conditions
• Refund procedures
• Product verification
• Damaged or incorrect order claims
• Manufacturer warranty situations

Where a replacement is appropriate and the product is available, we may prioritize replacement before issuing a refund.

All returns and refunds remain subject to the applicable product and policy conditions.

Manufacturer Warranty

Some products sold by Sixtwo may carry a manufacturer’s warranty.

Where applicable, warranty coverage is provided according to the manufacturer’s terms and may be handled by the manufacturer or its authorized service centre.

Warranty coverage can vary between products and brands, so customers should review the warranty information provided with the product or on its product page.

Our Approach to Customer Support

We believe ecommerce should not end after payment.

If you have a question about an order, product, delivery, return, replacement, or warranty, our support team is available to assist you.

We aim to provide clear information and practical solutions rather than leaving customers to figure out the process themselves.

Customer Support:
Email: Support@sixtwo.in
Phone/WhatsApp: +91 7988990632

Our Promise to You

Honesty

We will communicate product condition, specifications, and applicable terms as accurately as reasonably possible.

Transparency

We provide clear information about our products, shipping, returns, refunds, and warranty processes.

Quality

Where applicable, products are checked and handled with reasonable care before dispatch.

Fairness

We aim to deal with customer issues fairly and in accordance with our published policies and applicable law.

Customer Respect

Every order matters to us, regardless of its value.

Why Shop With Sixtwo?

When you shop with Sixtwo, you are choosing:

✔ A genuine Indian ecommerce brand

✔ Clearly described products

✔ Transparent policies

✔ Responsible order handling

✔ Human customer support

✔ A straightforward approach to ecommerce

We are building Sixtwo for the long term, and we believe that trust is earned one order at a time.

Thank you for choosing Sixtwo.