Last Updated: 31 October 2026
At Sixtwo, customer satisfaction is important to us. We want customers to shop with confidence and receive products that match their orders and expectations.
This Return, Refund & Replacement Policy explains the conditions and procedures for requesting returns, replacements, refunds and order cancellations for purchases made through https://sixtwo.in.
Our policy is intended to provide a transparent process for resolving customer concerns while respecting applicable consumer protection laws in India.
1. Return Policy
Customers may submit a return request within 7 working days from the date of delivery, subject to the applicable return conditions described below.
Return Eligibility
For a general return request, the product should:
Be unused and in its original condition.
Include its original accessories, packaging, manuals, labels and other supplied components.
Retain its original serial number, where applicable.
Be returned without signs of misuse, unauthorized modification or customer-caused physical damage.
Have a return request submitted within the applicable return period.
For products received damaged, defective, incorrect or incomplete, customers should contact our support team with the relevant details so that the issue can be reviewed.
Such complaints will be assessed according to the nature of the issue and applicable consumer protection requirements.
Return Inspection
Once an approved return is received, our team may inspect the product to verify its condition, accessories, serial number and the reason for return.
After verification, we will communicate the applicable resolution, which may include a refund, replacement or another appropriate remedy.
2. Non-Returnable Products and Conditions
Certain products or circumstances may not qualify for general returns.
These may include:
Products that have been used, modified or physically damaged by the customer.
Products returned with missing accessories, components, manuals or serial numbers.
Products for which the applicable voluntary return period has expired.
Products clearly identified as non-returnable, clearance or AS-IS at the time of purchase.
Products damaged due to misuse, negligence, improper installation or failure to follow manufacturer instructions.
Products with product-specific return restrictions clearly disclosed on their respective product pages.
However, these conditions do not remove any applicable statutory rights relating to defective, damaged, misrepresented or incorrectly supplied products under Indian consumer protection laws.
3. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is damaged, defective, incorrect, incomplete or materially different from what you ordered, please contact our customer support team as soon as possible.
Please provide the following information:
Your order number.
A description of the problem.
Photographs of the product and packaging, where available.
An unboxing video, if available.
Any other information reasonably required to investigate the complaint.
An unboxing video is helpful for investigating shipping damage, missing components and incorrect deliveries. However, the absence of an unboxing video alone will not automatically invalidate a genuine complaint.
Our team will review the complaint and determine the appropriate resolution in accordance with the applicable policy and consumer protection requirements.
Depending on the circumstances, the resolution may include a replacement, refund, repair or another appropriate remedy.
4. Return Pickup and Return Shipping
Where a return request is approved and reverse pickup is available, Sixtwo may arrange collection through an appropriate logistics partner.
Customers are requested to:
Make the approved product available for collection.
Pack the product securely to prevent additional damage.
Include the applicable accessories and components.
Follow the return instructions provided by our support team.
Where reverse pickup is unavailable, customers may be provided with instructions for returning the product through an appropriate shipping service.
Return shipping arrangements and applicable costs will depend on the reason for return and the circumstances of the case.
Where a return or replacement is required because of a verified defective, damaged, incorrect or incorrectly supplied product, Sixtwo will communicate the appropriate return arrangements and applicable costs.
For general voluntary returns, any applicable return shipping costs will be communicated to the customer before proceeding.
Important: Please do not send any product to our registered business address unless our support team has specifically instructed you to do so.
5. Refund Policy
Refunds are subject to the nature of the complaint, product condition, applicable return conditions and the verification process.
Once an eligible return has been received and verified, the applicable refund will be initiated.
Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
For Cash on Delivery (COD) orders, our support team will coordinate an appropriate refund method and request the necessary payment details from the customer.
Refunds will be processed using an appropriate payment method, subject to applicable banking and payment provider procedures.
Refund Processing Time
After a refund has been approved and initiated, the time required for the amount to appear in the customer’s account may vary depending on:
The original payment method.
The bank or card issuer.
The payment gateway.
The applicable financial institution’s processing procedures.
Customers may contact our support team if an approved refund has not been received within the expected processing period.
Refund Verification
Before approving a refund, Sixtwo may verify:
The original order details.
The returned product.
The product’s condition.
The reported issue.
The applicable return or refund eligibility.
Any refund decision will be made based on the actual circumstances and applicable customer rights.
6. Order Cancellation Policy
Cancellation Before Dispatch
Customers may request cancellation before their order has been dispatched.
Cancellation requests are subject to the current order status and whether processing, procurement or dispatch activities have already commenced.
If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated through the appropriate refund method.
Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.
Customers may contact our support team to discuss the available options.
If a shipment is refused or returned because of customer-related reasons, any applicable shipping, return-to-origin or handling costs will be communicated before processing an eligible refund, subject to applicable law.
7. Replacement Policy
Sixtwo may offer a replacement for eligible products received in a damaged, defective, incorrect or incomplete condition.
Replacement requests will be reviewed based on:
The nature of the reported issue.
Product verification.
Availability of the same product.
Applicable return and replacement conditions.
If the same product is unavailable, our support team will communicate the available alternatives, which may include a refund or another appropriate resolution.
Any replacement arrangement will be communicated to the customer before proceeding.
8. Manufacturer Warranty
Certain products sold through Sixtwo may include a manufacturer’s warranty.
Warranty coverage, duration, exclusions and service procedures may vary depending on the product and brand.
Where applicable, customers may be required to contact the manufacturer or its authorized service centre for warranty-related repairs or service.
Customers should refer to the warranty documentation supplied with the product or the manufacturer’s official warranty terms for specific details.
Manufacturer warranty coverage is separate from the return and refund process offered by Sixtwo.
Nothing in this policy is intended to limit any applicable consumer rights or remedies available under Indian law.
9. Important Return and Refund Information
We recommend keeping the original product packaging, accessories and manuals until you have confirmed that the product is functioning correctly.
Customers are encouraged to inspect their orders after delivery and report any issues promptly.
Return requests are subject to product verification and the applicable return conditions.
Return pickup availability may depend on the customer’s PIN code and logistics partner coverage.
Refund processing times may vary depending on the payment method and financial institution.
Products must not be shipped back without receiving return instructions from Sixtwo.
Product-specific return conditions will be communicated on the relevant product page, where applicable.
Sixtwo may update this policy from time to time. The updated policy will be published on this website and will apply subject to applicable law and customer rights.
10. Customer Support and Contact Information
For questions or assistance regarding returns, refunds, replacements, cancellations or warranty claims, please contact our customer support team.
Business Name: SIXTWO
Legal Name: Kusum Lata
Website: https://sixtwo.in/
Email: support@sixtwo.in
Phone/WhatsApp: +91 7988990632
Registered Business Address:
1424/31, Shastri Colony, Gali No. 1, Gohana Road, Sonipat, Haryana – 131001, India.
Please include your order number when contacting us about an existing purchase so that our support team can identify your order and assist you efficiently.
Our registered business address is provided for business identification and correspondence purposes. It is not a customer walk-in or product collection location.
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